FAQs

Within Australia, we offer free shipping on orders over $49 within Australia. Orders under $50 incur a $9 flat rate shipping fee.

Yes we do! We offer free internationally shipping on orders over $119 to most locations outside Australia. Due to global circumstances, Australia post has suspended services to some international locations, please see their website here for more information.

Shipping times will vary depending on location.

Sorry, we don’t process on the weekend or public holidays. Our warehouse is closed on these days. We will process your order on the next business day.

Once your order has been dispatched from our warehouse, you will receive an email with your tracking number. You can use this to track your order or you can email us at hello@lovebeautyfoods.com and we can help you.

Sorry, we generally are unable to edit your shipping address once your order has been processed. Please contact us straight away at hello@lovebeautyfoods.com or phone 02 4063 0507 straight away and we can help to refund your order and reorder with your correct address.

We are so sorry for the delay in receiving your package. Although tracking doesn’t indicate this, your package is still in transit to you.

International orders may experience additional delays for deliveries due to current global circumstances.

If 10 business days pass and you do not receive your order, please contact us at hello@lovebeautyfoods.com and we can help you.

Yes, we do ship to PO box address for the countries below:

The United States & CanadaAustralia & New ZealandAustria, Belgium, Bulgaria, Czech Republic, Cyprus, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, Monaco, Malta, Netherlands, Portugal, Poland, Spain, Slovakia, Slovenia, Denmark, Finland, Norway, Switzerland & Sweden

For the other countries not mentioned above, please make sure someone is at home to accept the delivery, or you may have to contact our courier partner to reschedule the delivery.

If your package hasn’t been delivered and it is the fault of our courier, we will send you a replacement at our expense. If the package was not delivered due to you not supplying the correct address, we will need to charge you shipping fees based on the weight of your order.

Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST, import tax) or other government agencies of your country.

It is also your responsibility to ensure that you can import Love Beauty Foods products, and we are not able to refund or replace any orders that are held by customs or other government agencies. Do check your local requirements before placing an order from our site.

I’m sorry, we can’t offer local pickup as an option. Thank you for your understanding.

Thank you so much! You should receive an email confirmation within a speedy timeframe of completing your order.

You can make an order without an account, but we highly recommend making an account you can easily see your order details.

We use 100% compostable materials for our packaging materials including FSC certified cardboard for our boxes and labels.

Oh no! Unfortunately, we can not apply discount codes after orders have been placed and processed. If you contact us quickly, we may be able to refund your order and start again. Please contact us at hello@lovebeautyfoods.com or phone 02 4063 0507 as soon as possible.

I’m so sorry this happened! We want to fix this for you ASAP. Please contact us at hello@lovebeautyfoods.com for assistance.

Please provide us with your order number, a photo of the damaged/faulty product you received and a photo of the shipping label and we will get back to you.

Please note that all order issues must be reported within 14 days of delivery. Thank you for your understanding.

I’m so sorry this happened! We want to fix this for you ASAP. Please contact us at hello@lovebeautyfoods.com for assistance.

Please provide us with your order number, a photo of the product(s) you received and a photo of the shipping label and we will get back to you.

Please note that all order issues must be reported within 14 days of delivery. Thank you for your understanding.

We can fix this for you! Please contact us at hello@lovebeautyfoods.com. Make sure you provide us with your order number, original email address and the updated email address so that we can make the necessary changes for you. Once we update your address, we will notify you and resend your order confirmation to the correct email address.

I’m so sorry this happened! We want to fix this for you ASAP. Please contact us at hello@lovebeautyfoods.com for assistance.

Please provide us with your order number, a photo of the products you received and a photo of the shipping label and we will get back to you. 

Please note that all order issues must be reported within 14 days of delivery. Thank you for your understanding.

Customers can choose to pay for their order in 4 interest-free instalments over 6 weeks. Our payment partner for this service is AfterPay. All you need is a credit card for instant approval, there is no application form or fee.

There are no fees when you pay your installments on time. You can find your payment schedule in the Afterpay app and they'll send you regular reminders.

To get started simply choose the AfterPay payment option at the bottom of our Checkout.

After you check out we'll pack and ship your order as usual and you will have three remaining payments to make to AfterPay, one every fortnight.

Yes! We are based in Newcastle, NSW on the east coast of Australia. We started Love Beauty Foods in a tiny flat near the beach and now have a warehouse in Warner’s Bay, Newcastle.

Our office is connected to our warehouse in Warner’s Bay, Newcastle. We are proud born and bred Novocastrians 

All of our products are made and manufactured by us in our warehouse in Warners Bay. We do not outsource to other formulators or private label companies to create these for us. So much love goes into each and every batch of product, and then to you!